LIST OF SERVICES
Private network integration and management: Includes design, installation, operation and management of such networks, where Grupo Konectiva provides the routers, or has the client´s authorization to access those components, whereas in addition, has the capability to deliver broadband services, including its management, assuring an efficient use of it.
(LAN/WAN) Private Networks design services, implementation and Operation: Amplifies the integration services mentioned before, adding a complete network operation management, with the difference that in this case Grupo Konectiva do not have Access to client´s routers. This situation can be explained by the fact that the client provided the hardware, or because, notwithstanding Grupo Konectiva providing the hardware, the client does not authorize it outsourced management.
Grupo Konectiva offers data transportation services to its customer base, and at the same time delivers internet connectivity, complying with the following: a) SLA under international standards, b) Last generation security networks, c) Complete solutions “end to end” (communication links, hardware, monitoring and technical support), d) Professional team with vast telecommunication experience, e) Vast experience in Private Networks project management, f) International connectivity (allied to International Operators), g) “Ticket System - Carrier Class”, with Web-access, h) Vast coverage, including some non-line of sight, h) Vast capacity: multiple users, e i) Advance Access Suite – Best service and value added. (QoS, Encriptación, VLAN).
There is a permanent search for improvement, not only in operation and service issues, but within the product portfolio offered by the company.
Under the brand Konecta, Grupo Konectiva Latam S.A., presents a new service, “WiFi for visitors with Social Connectivity”, which allows the accumulation of valuable demographic data and consumer habits enabling the automation of proximity marketing campaigns.
This makes it feasible for “WiFi for customer´s connectivity” to become integrated to the company´s business strategy. The business format offered by GK, includes the complete infrastructure (WiFi Access Points), the proper AP model, its installation and network management, as a differentiation tool, again, this service includes a specialized software platform by which is possible to connect, communicate and interact with each visitor to your point of sale, while these people connects wirelessly to the internet. Is also possible to provide any incremental demand over broadband, which would be delivered wirelessly to any required point of sale.
A ROBUST AND Y EFICIENT TECHNOLOGY PLATAFORM THAT OFFERS AN AMPLE SERVICE PORTFOLIO:
The company strengths are based on two pillars: a robust national network, and a licensed radioelectric spectrum band. When a team of committed professionals is added to this mix, the company becomes a logic strategic ally, focused on adding value to it customer´s strategic processes.
INTEGRATION AND PRIVATE NETWORK MANAGEMENT
This service includes design, installation, operation and management of telecommunications private networks, where Grupo Konectiva provides routers, or possess the client´s authorization to access the equipment Additionally it’s also capable of providing broadband, and both, manage and guarantee an efficient use of those resources.
PRIVATE NETWORK DESIGN, IMPLEMENTATION AND OPERATION
Basically here, in addition to the services described beforehand, the difference is that Grupo Konectiva do not possess access to the client´s routers, due to the fact that the client uses their own, or notwithstanding the routers were brought in by Grupo Konectiva, the client does not authorize access to external vendors.
HIGH SPEED INTERNET ACCESS
COMMUNICATION EQUIPMENT “OUTSOURCING”
WIFI NETWORKS WITH SOCIAL LOGIN FOR CUSTOMERS
KONECTIVA´S SERVICES BENEFITS
b) Last generation security networks
c) Complete solutions “end-to-end” (communication links, hardware, monitoring, technical support)
d) Professional team with ample telecommunications experience
e) Vast experience in Project Management with private networks
f) International connectivity (ally to international operators)
g) “Ticket System - Carrier Class”, Web access
h) Vast coverage, including some Non-Line of Sight
i) Vast capacity: multiple users and services
j) Advance Access Suite – Best in class service. (QoS, Encrypted, VLAN)
k) Robust – Designed for exterior Adaptive Modulation that guarantees stable continuity, at best speeds.
NETWORK OPERATION CENTER (NOC)
This unit controls and monitors 24x7x365 all clients and services in the network. With a specialized software this task permits the company´s delivery of real time problem detection, notifying technical personnel of such incidents automatically, which at the same time allows a proactive service the customer base.
Our customer portfolio can rest at ease, since:
b) Each service configuration is tailor-made.
c) Network resources management.
d) Permanent search of resources that can optimize its operations.
SOCIAL WIFI CONNECTIVITY
Innovation: Use your WiFi to attract, retain and reward customers.
There is a permanent search for improvement, not only in operation and service issues, but within the product portfolio offered by the company. Under the brand Konecta, Grupo Konectiva Latam S.A., presents a new service, “WiFi for visitors with Social Connectivity”, which allows the accumulation of valuable demographic data and consumer habits enabling the automation of proximity marketing campaigns. This makes it feasible for “WiFi for customer´s connectivity” to become integrated to the company´s business strategy. The business format offered by GK, includes the complete infrastructure (WiFi Access Points), the proper AP model, its installation and network management, as a differentiation tool, again, this service includes a specialized software platform by which is possible to connect, communicate and interact with each visitor to your point of sale, while these people connects wirelessly to the internet. Is also possible to provide any incremental demand over broadband, which would be delivered wirelessly to any required point of sale.
Authentication, Analysis and Marketing
Use your WiFi network in order to attract, retain and reward visitors at your point of sale. Effective solutions at WiFi zones, goes beyond the basic connectivity, rather, today integrating this network to your commercial and customer service strategies, brings a unique opportunity a better overall experience, and business potential. The application includes several modules that complement each other, which allow delivering critical results in any segmented communication strategy. Those modules are:
• Analytics: Contains the Dashboard, which is fundamental to understand all capture information, and from where the reports are configured. It has 3 general areas: a) General (where the range of dates to analyze is set), b) Probes (Where simple, fast questions are defined, the application dates are set and where the dedicated portal is configured, c) Advanced (Where the relevant values to be used in the analysis are set).
Constant micro-probes can be configured to be a constant event, which allows segmented marketing, with a menu of unique reporting, that makes analyzing data easy and fast. All reports can be exported in many formats. Probes can be close questions, or open ones, which can express opinion on any given subject, or can be used to rate any service. Combinations are only limited by the client´s creativity.
• Content creation: Here are the options to generate or transmission of advertising material defined by the client, which could be in the form of an images, questions, texts, videos, fonts or games.
• Modules: In this area configurations are defined within the application, all of them related to content, surf the net, proximity marketing and others.
• WiFi zones: Administration
• Devises: Administration
• Dedicated Portals: Administration
OVERVIEW OF OUR
Grupo Konectiva Latam bases it success on the team-work culture that has structured with its customers, with a fundamental strategic focus: “considering achieving success, only, through its customer success”. This passion for serving has brought many positive stories to the technological reality of the clients, which has allowed the GK brand to be a relevant participant in the corporate market segment.
The organization´s growth has been correlated to the overall business growth, and of course like in any other business activity, the human team behind the brand, has been, is, and will remain to be its main development driver. Its passion and values are a reflection of the quality-oriented nature of its founder, which has been as time goes by, a self-disciplined organization that brings levels of trust and loyalty of a significant number of AAA.
Quality, as a relevant characteristic on Grupo Konectiva Latam´s operations cannot be over-mentioned, as it is a topic that is remembered vertically and horizontally in the organization, day after day. Customer satisfaction is what we care the most, everything else falls after this priority, especially with the requirements of flexibility and change speed of this industry. Here the customer always goes first!